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  • Consumer Protection

  • DRA advocates on behalf of customers for consumer protection from unnecessarily high rates and unreliable service.



    Cramming is the practice of adding unauthorized charges to a phone bill for wireline and wireless services.


    Eligible Telecommunications Carriers (ETC)

    The Federal Communications Commission (FCC) directed that Telecommunication Carriers desiring to acquire high-cost universal service support from the federal government must obtain Eligible Telecommunication Carrier (ETC) status from the state Commission where their service areas are located.

    Non Dominant Inter-Exchange Carriers

    In July 2009, the CPUC opened a proceeding in response to findings of ineffectiveness in the CPUC's collection efforts of fines imposed on the Non-Dominant Inter-Exchange Carriers.