Home » Communications » Consumer Protection & Information
  • Consumer Protection

  • DRA advocates on behalf of customers for consumer protection from unnecessarily high rates and unreliable service.



    Cramming is the practice of adding unauthorized charges to a phone bill for wireline and wireless services.

    Eligible Telecommunications Carriers (ETC)

    The Federal Communications Commission (FCC) directed that Telecommunication Carriers desiring to acquire high-cost universal service support from the federal government must obtain Eligible Telecommunication Carrier (ETC) status from the state Commission where their service areas are located.

    General Order 77-M

    Telephone Carriers (Citizens, Frontiers, SureWest, and Verizon) are seeking exemption from filing certain reports pursuant to General Order (GO) 77-M because they are no longer under rate-of-return regulation.

    Non Dominant Inter-Exchange Carriers

    In July 2009, the CPUC opened a proceeding in response to findings of ineffectiveness in the CPUC's collection efforts of fines imposed on the Non-Dominant Inter-Exchange Carriers.