DRA advocates on behalf of customers for consumer protection from unnecessarily high rates and unreliable service.
Cramming is the practice of adding unauthorized charges to a phone bill for wireline and wireless services.
The Federal Communications Commission (FCC) directed that Telecommunication Carriers desiring to acquire high-cost universal service support from the federal government must obtain Eligible Telecommunication Carrier (ETC) status from the state Commission where their service areas are located.
Telephone Carriers (Citizens, Frontiers, SureWest, and Verizon) are seeking exemption from filing certain reports pursuant to General Order (GO) 77-M because they are no longer under rate-of-return regulation.
In July 2009, the CPUC opened a proceeding in response to findings of ineffectiveness in the CPUC's collection efforts of fines imposed on the Non-Dominant Inter-Exchange Carriers.