Introduction
This Commission proceeding addresses the special needs of California phone customers who don’t speak fluent English. In its first phase, the Commission created rules that required telephone service providers to offer customer support in all languages they market in. This requirement was advocated successfully by DRA. In addition, carriers are given a choice of other options for providing in-language support to Low English Proficiency (LEP) customers.
Phase II of the proceeding will focus on how to better protect these limited from fraud. In October 2007, the Commission requested public comment on how providers that market in non-English languages should tell their LEP customers about fraud dangers, whether and how complaints and customer language preferences should be tracked, and whether market trials should be exempt from in-language rules. DRA continues to advocate greater protections for customers who are not fluent in English. The docket is R. 07-01-021.
About
Commissioner Assigned: Michael R. Peevey on January 17, 2007
ALJ Assigned: Richard Smith on March 26, 2007
Filer Requested Category:
Preliminary Category: Quasi-legislative
Commission Designated Category:
Filed By: CPUC-TELECOMMUNICATIONS COMPANIES
- The Commission_Rulingmaking was issued on April 12, 2007 on the Commission's Own Motion into Reliability Standards for Telecommunications Emergency Backup Power Systems and Emergency Notification Systems pursuant to Assembly Bill 2393.
- DRA’s Comments were filed on May 4, 2007.
- On April 11, 2008, the Commission issued a Ruling soliciting comments on Draft Analysis Report.
- DRA filed Comments on the Draft Report on May 2, 2008.
- On May 9, 2008, the ALJ issued a Proposed_Decision .
- DRA filed Comments on the PD on May 29, 2008 and Reply Comments on June 3, 2008.
- The First_Revision_to_the_Proposed_Decision was issued on June 17, 2008. No comments are permitted to this PD.