In deciding which proceedings to participate in DRA considers: California law; The potential impact on utility consumers' rates and service quality; The number of Californians affected; Proceedings that deal with insuring fair treatment of utility customers; Proceedings that support the development of affordable infrastructure and promote universal service; The needs of the most vulnerable customers.
In advocating on behalf of California's energy, natural gas, telecommunications and water consumers, DRA is dedicated to ensuring:
Lowest possible rates
Provides analysis and advocacy to inform decision-makers through the evidentiary record about the impacts of regulated company proposals on consumers; performs audits, reviews company finances and operations to ensure the lowest possible rates.
Consumer protection
Monitors utility billing and marketing practices to prevent consumer abuses.
Service quality
Monitors utility services to promote good service at the lowest possible rates
Safety and reliability
During general rate case proceedings, DRA reviews utility practices to prevent outages and accidents; assure compliance with water quality standards
Access to essential utility services
Advocates for affordable access for all to essential utility services, particularly for low-income consumers
Reliable Information
Advocates to ensure that customers have access to useful information about choices and options.